As an experienced manager, you've
probably walked into someone else's business and
thought to yourself, "This
company needs to improve their customer service." You wonder
why their managers can't see what seems obvious to you.
What would an experienced manager from the outside
see if he came to your business and studied your operations? Do you know how your
customers really see you? How do you know? We can help you see their
perspective. We can also help you see how your internal customers, your employees,
see you. You have to start with your employees. We believe the most basic management
principle is: "Treat your employees the way you want them to
treat your customers."
With our years of research in
creativity, training in mediation and facilitation, and experience in innovation and
creative problem solving, we can work with you to discuss ideas and issues in ways that
are energizing and exciting, rather than threatening. You are our customer, and we
promise to work with you to achieve the vision you have for your organization. You
and all your customers will be the winners! We guarantee it.
Top of Page
|Presentations - We have made hundreds of presentations to both large and small
audiences. We can explain technical and complex material in plain language. We
can use PowerPoint and other computer tools, as appropriate, to enhance and create
exciting and memorable presentations. And we can coach your staff on how to make
presentations that will dazzle their audiences!
|Facilitation - We have developed facilitation techniques that combine proven processes from mediation training with innovative techniques from creativity research. We take facilitation
to a higher level where everyone not only participates and can be heard, but where
the group works together to come up with team products that are new, creative, and that
they "own". Your staff will leave the session energized and feeling they
have truly been a part of a team effort.
As trained mediators, we have additional skills to use. If
your group has gotten sidetracked or reached an empasse, we have the skills to work with
them to reach agreement and resolve issues in a healthy, productive environment. You
can achieve new levels of creativity and productivity where everyone can speak freely and
be heard. As skilled mediators, if disagreements arise, we have the experience to
shift into proven techniques, handle them, resolve them, and achieve constructive,
Top of Page
- From serving as Master of Ceremonies for large audiences, to
moderating panel discussions, to providing keynote addresses for leadership
or motivation, we have experience delivering the messages you want your
organization to hear.
As trained, experienced impartial mediators, we can serve as external
resources to negotiate contract issues, personnel complaints or grievances,
or any other issue that has reached an emotional level that is preventing
the parties from working together effectively. As mediators, we will
work to make sure the problem is clearly defined and understood by all
parties. We work objectively with each party to make sure they have an
opportunity to be heard and are active participants in developing potential
solutions. As professional mediators, everything will be confidential.
Writing - We can
train staff how to write clearly and present information in the most usable, readable, and
understandable ways. Or we can write your material for you. We also edit and
rewrite existing material. We have written and edited thousands of pages of policy,
procedures, training, and operating manuals, and we can write for you. Services
available in person, by e-mail, fax, or phone.
|Curriculum Development - We use a structured development process, and
include core stages of identifying and assessing training need(s),
designing training strategy, developing material, testing, delivering, and evaluating the
product. We will work with you to determine the appropriate training delivery method
Top of Page
- Let us plan your conference whether it be for 40 participants or
4000. We have experience in organizing, planning, and managing large
and small events. Examples include
- a statewide live Teleconference for
over 4000 agency staff featuring a nationally recognized culture change expert
- a statewide multi-agency conference
bringing together diverse groups and organizations for the purpose of community
collaboration and partnership building
- many statewide conferences for
hundreds of staff
- national conferences involving
- The best athletes have coaches to help them improve their skills.
Since the ability to communicate effectively is one of the key skills of a
good leader, why not hire a coach for yourself to help you better deliver
your message. We can coach you and your staff in both your written and
oral communications. Learn how to get your message across and be
effective in communicating in all aspects of your life. History shows
that all great leaders have been great communicators. Let us help you
build your communication skills so you can lead more effectively. Do
you have staff that could benefit by being better communicators?
Do you have someone you're trying to cultivate into a leadership role, but
they need help in communicating? We can help. Services available
in person, by e-mail, fax, or phone.
Top of Page